Billing and plans

Billing is per workspace. Each workspace is on a plan — a free tier plus paid tiers — and the plan sets what the workspace can do: how many records it holds, how many automation runs it gets, how much file storage it has, and how much AI it can use.

Only people who build and edit count as paid seats: Owners, Admins, Creators, and Editors. Operators and Viewers — the people who run the work day to day and the people who just need to see it — are free and unlimited on every plan. Invite teammates and roles covers what each role does.

What a plan covers

Higher plans raise the caps and unlock features. The limits that matter day to day:

• Editor seats — how many paid seats the workspace can have. Free allows 2; every paid plan is unlimited. Operators and Viewers are never counted.
• Records — 1,000 on Free, 100,000 on Team, 1,000,000 on Business. Databases, views, and pages are unlimited on every plan.
• Automations — Free allows 5 automations and 250 runs a month. On paid plans automations are unlimited and the monthly run allowance grows with the team: a base plus an amount per seat (Team 5,000 + 1,000 per seat, Business 50,000 + 10,000 per seat).
• Storage — total file bytes across the workspace; there is no separate per-file plan cap. 1 GB on Free, 100 GB on Team, 1 TB on Business.
• AI allowance — how much the assistant can do, metered by usage.

The current plan, usage against each limit, and the full catalog live in workspace settings → billing.

How the AI allowance works

The workspace has one shared AI pool that refreshes monthly. Like automation runs, it is sized as a base plus an amount per seat, so a one-person workspace isn’t starved and the pool grows with the team. Everyone draws from the same pool; a per-member burst limit is a rate limit on that shared pool, not extra allowance — it stops one person from draining the month in an afternoon.

The billing page shows the pool as a percentage remaining and roughly how many typical assistant turns are left. On Free, the first calendar month includes a one-time onboarding boost so setting up your workspace with the assistant never runs dry mid-build.

When the pool is spent, AI actions pause until the next monthly refresh — there is never surprise overage billing. On paid plans the owner can buy prepaid top-up packs ($5 buys $2.50 of model spend, $10 buys $5) whose balance never expires, and can opt in to auto-refill with a monthly ceiling so the workspace tops itself up only as far as you allow.

Hitting a limit

Snoze doesn’t fail silently when you reach a cap. Instead, an upgrade prompt appears explaining exactly what you ran into:

• A plan cap — trying to add an editor seat, record, or automation beyond your plan’s limit stops the action and offers the upgrade that lifts it.
• AI allowance — when the workspace pool for the month is spent, AI actions pause with the same prompt; on paid plans it also offers a top-up pack.

Nothing you’ve already made is taken away — the prompt is about doing more, and closing it leaves everything as it was.

Upgrading and managing

The workspace owner manages billing. Upgrading an existing subscription changes the plan in place; a new subscription goes through secure hosted checkout. Invoices and your payment method are handled in the billing portal, reachable from the same settings page. Owners can cancel a subscription directly in Snoze; the paid plan remains active until the end of the current billing period.